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    FAQs

    1. When can I cancel an order?

    We can only change orders that have not been processed for shipping yet.
    To make changes to your order, please reach out to support by submitting your request via “contact us” form.

    2.It is safe to order online?

    You can be assured that shopping with Extrabily is safe! We are a small business that will always put customers first and our mission is to make you feel happy and satisfied with our service and our product. 

    3.What happens if the Product I want is out of stock?

    If the product you want is out of stock, don’t worry. Contact us quickly and we can inform you when our next products will be available in the store.

    4. How do I request a shipment stoppage?

    When an order has been processed for shipping by the warehouse, but it hasn’t left the warehouse yet, you can try to request a shipment stoppage via the site contact us page. We cannot promise the request will succeed. For a successful shipment stoppage, we will charge $30 per package. If the shipment stoppage fails then there’s no charge, but the Customer need responsible for any loss resulted.

    5.What if I don’t like Product when I receive it?

    Do not worry about it, It’s important that you are happy with your purchase, so please contact us to assist you or visit our Return & Refund page for more information.

    6. How Long Does Shipping Take？

    As for processing time, we may need 1-3 Business days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time. Products will be shipped within 5-15 Business days.  

    We are not responsible for the deviation of estimated transportation time caused by logistics carriers and natural disasters.(More info refer to Shipping Policy)

    A Tracking email will be sent to you within 24hrs. Please follow up your tracking No on USPS Logistics Website. If you are having trouble tracking your box, please contact us for assistance (service@extrabily.com)

    7. Is there any fee for shipping?

    Order Over $49 offer 10-15 Business Days Free Shipping 

    8. How do I pay for my order?

    Payment Methods

    Acceptable methods

    We accept the following methods of payment:

    Apple Pay is currently available, but it is only visible when you use Safari on iPhone, iPad or Mac.

    In case you want to pay with PayPal but do not have a PayPal account, you can safely and easily use the services as a "guest". If PayPal does not support your currency, your payment will automatically be charged in U.S dollars. 

    Currency

    Extrabily.us only charges in US Dollars (USD).

    Still, our website displays different currencies as below. Please mouse over the USD icon at the top right corner of your screen to see a drop-down with alternative currencies.

    Kindly keep in mind that final charges will be made in USD and the prices in non-default currencies are not guaranteed regarding the accuracy.

    International fees

    Extrabily.us is a global company, and payments are often routed through the United States, United Kingdom, Canada & Singapore. This information might show up in your transaction list. Therefore, you might need to pay international fees if your payment comes into our gateways outside the US. This fee is charged by many credit card issuers and we have no control over it.