Our top priority is providing the most excellent service with high quality customized products. At Extrabily, we go the extra mile to get all orders fulfilled and successfully delivered as soon as possible since we completely understand that the order arriving on time for your special occasions is essential.
Please check out our obligation of shipping as below:
Production and Standard Delivery times
Please keep in mind that your package's Estimated Arrival = Production time + Shipping time.
Production process includes the time for fulfilling orders based on your personalization, quality checking to ensure that every item reaches our customers in the best condition and finally packaging. Since all items are made to order, a certain amount of time is required for production before sending them out to you.
Shipping time is calculated from the day your order leaves our door to your delivery address.
Production and Shipping time varies depending on what types of items you purchase and the delivery location. Kindly note that this is the estimated time frame only:
Unit: Business Days
|Item||Production time||Standard Shipping time|
|Acrylic Plaque||5 - 7||10 - 15|
|LED Night Light||5 - 7||10 - 15|
|Ceramic/ Plastic Ornament||1 - 3||10 - 15|
|Acrylic/ Wooden Ornament||5 - 7||10 - 15|
|Apparel||1 - 3||10 - 15|
|Poster||1 - 3||10 - 15|
|Mug||2 - 5||10 - 15|
|Pillow||5 - 7||10 - 15|
|Garden Decor||5 - 7||10 - 15|
|Phone Case||5 - 7||10 - 15|
|Others||5 - 10||10 - 15|
For International Shipping: It will take around 2-3 weeks (business days) depend on products and country. Please feel free to contact our Customer Service team to get more details relate to your concerns.
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means there is a delay in updating the information on the system, please do not worry.
If it is over your estimated arrival date, please don't hesitate to contact us for handling this for you.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
The above time frame is only applied for orders to the US with standard shipping method.
The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders (heavy shipping product) may require a longer ship-out and delivery time frame.
Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may have some unexpected delays. We apologise for any inconvenience caused
Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out.
International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologise for any inconvenience due to delivery delays resulting from this.
Note: Because the product is made to order, it will be sent out immediately as soon as it finishes. Therefore, please be aware that your order might be separately shipped. We will handle the extra shipping cost to deliver every finished item to you in the shortest possible time.
If you have any questions please contact us:
Address:2644 Hegan Lane, Chico California 95928，US